The Management and Supporting Computer Systems (Unit 20)

    Thomas Mortimer - Task 4 (Unit 20 - Managing and supporting systems) Managing User Support Requests ___________________________________________________________________________________ Task 1: Support Request Reporting Systems Countless web-based software solutions allow an organization to support requests and report system faults. However, there need to be a team that can support calls, the calls which go through to that team are logged and allocated. This is why a web-based application can be used to automatically support these requests online and allocated to a support member which can review that ticket and support the user. There are plenty of software solutions that assist in supporting tickets for example; Google data studio is a great solution with a good web-based reporting tool and allows both the user and the team to track their tickets. Google Data Studio also allows the support to track incoming and outgoing user tickets and support requests. Some other good al...

  Thomas Mortimer - Task 2 (Unit 20 - Managing and supporting systems) System maintenance and disaster recovery ___________________________________________________________________________________ Contingency Planning Contingency plans are plans that are devised in place of any type of disasters like a fire, earthquake or flood which will result in the event of a computer system going down due to loss of power or even damage. This will result in the use of this contingency plan, these are usually put in place by either a government or a business as a result of computer systems not being functional and pen and paper have to be used to ensure the vitality of the company assets.  A good example of a contingency plan would be the use of backups, in this scenario a flood has caused a server containing backups of information, tools and other systems stored on the computer system. This in result will cause irreversible damage to the system due to this a contingency plan is put in plac...

   Thomas Mortimer - Task 3 (Unit 20 - Managing and supporting systems) System and network management tools ___________________________________________________________________________________ Section 1: Servers and virtual PCs Servers and virtual PCs are a vital part of any computer network. Often servers and virtual networks work together to achieve a reliable network, A virtual machine is required to run the software side of a computer network hosting and running virtual machines. The virtual machines are responsible for running multiple remote operating systems acting as computing platforms for other local hardware, these operating systems are emulated and virtualised hosting an operating system to the local hardware. The server on the other hand is responsible for the physical hardware on a network supplying a physical local storage area to which all computers on a network have access. Servers are also responsible for the local hardware which the virtual machines run off o...