Managing User Support Requests (A4)
Thomas Mortimer - Task 4 (Unit 20 - Managing and supporting systems) Managing User Support Requests ___________________________________________________________________________________ Task 1: Support Request Reporting Systems Countless web-based software solutions allow an organization to support requests and report system faults. However, there need to be a team that can support calls, the calls which go through to that team are logged and allocated. This is why a web-based application can be used to automatically support these requests online and allocated to a support member which can review that ticket and support the user. There are plenty of software solutions that assist in supporting tickets for example; Google data studio is a great solution with a good web-based reporting tool and allows both the user and the team to track their tickets. Google Data Studio also allows the support to track incoming and outgoing user tickets and support requests. Some other good al...